Last updated: October 19, 2026
We want every order to arrive quickly and in perfect shape. This policy explains how shipping, shipping insurance, returns and refunds work at Vytal Shopping, operated by Vytal 8 LLC.
1. Shipping rates
| Option | Cost per order | Estimated delivery |
|---|---|---|
| Standard shipping | $20.00 | Contact us for the current estimate |
| Rush shipping | $30.00 | Contact us for availability and the current estimate |
| Shipping insurance (optional) | $5.00 | Added at checkout |
Shipping is a flat rate per order, no matter how many items you buy. We currently ship to addresses in the United States only.
2. Processing and delivery times
- Orders are processed on business days (Monday–Friday, excluding holidays). Processing and delivery times depend on stock, the item and the destination. Please contact us before ordering if you need delivery by a particular date.
- Delivery estimates start once your order ships and are not guaranteed arrival dates. If we cannot ship within the time promised for your order, we will notify you and offer the choice to accept a revised shipping date or cancel the unshipped items for a refund.
- Items in one order may ship separately and arrive on different days at no extra charge.
- When your order ships, we will email you a tracking number.
3. Shipping address
Please double-check your address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us right away. We can update the address only if the order has not yet shipped.
4. Shipping insurance
For $5.00 per order, shipping insurance protects your package against loss, theft or damage while in transit.
- With insurance: if your package is lost, stolen after being marked delivered, or arrives damaged, we will send a free replacement or issue a full refund for the affected items. Report the problem within 7 days of the delivery date (or the expected delivery date, for lost packages).
- Without insurance: contact us if a package is missing or damaged. We will investigate with the carrier and explain the available resolution. Optional insurance does not limit any rights or remedies you have under applicable law.
- Items that arrive defective or not as described are always covered under our returns policy below, with or without insurance.
5. Sales tax
Any applicable taxes charged on your order are shown in the order total before you place your order.
6. Returns
You may return most items within 30 days of delivery for a refund.
- Items must be unused, uninstalled, in their original condition and packaging, with all accessories, cables, manuals and mounting hardware included.
- To start a return, email contact@vytalshopping.com with your order number and the reason for the return. We will reply with return instructions and the return address. Packages sent without a return authorization may not be accepted.
- Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect.
- We recommend using a trackable shipping service for returns. We are not responsible for returns lost in transit back to us.
Items we can’t accept for return
- Products that have been installed, wired into a vehicle, used or damaged after delivery (unless defective).
- Items missing parts or original packaging.
- Items returned more than 30 days after delivery.
7. Damaged, defective or incorrect items
If your item arrives damaged or incorrect, please contact us as soon as possible, ideally within 7 days of delivery. For a product defect discovered within 30 days of delivery, contact us within that 30-day period. Include your order number and photos or a short video where useful. For an approved damaged, defective or incorrect-item claim, we will provide a replacement or refund and cover the required return shipping. This policy does not limit rights you have under applicable law.
8. Refunds
- Once we receive and inspect your return, we will email you to confirm whether it is approved.
- Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post the credit.
- Original shipping charges ($20.00 or $30.00) and shipping insurance ($5.00) are non-refundable, except when the return is due to our error or a defective item.
- Sales tax is refunded together with the price of the returned items.
9. Exchanges
The fastest way to get a different item, size or color is to return the original item for a refund and place a new order. If you received a defective item, we will exchange it for the same product at no cost.
10. Order cancellations
You can cancel your order for a full refund if it has not yet shipped. Contact us as soon as possible. Once an order has shipped, it can no longer be cancelled, but you can return it under this policy.
11. Questions?
Vytal 8 LLC
18806 SE Old Trail Dr E, Jupiter, FL 33478
Phone: (561) 203-5678
Email: contact@vytalshopping.com